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Dell Spyware Decision Spurs New Trend

November 1, 2004 by Jack Steiner 1 Comment

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“Dell reported that earlier this year, an average of 12 percent of all customer support calls to its help desk were for spyware-related trouble. Now, an average of 20 percent of calls to its help desk concern spyware. In addition, spyware calls take two to three times longer to solve, according to David Moll, CEO of security software manufacturer Webroot.”

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  1. Stacey says

    November 2, 2004 at 9:40 pm

    This is a real problem that needs to be worked on.

    Reply

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