Dell Spyware Decision Spurs New Trend

“Dell reported that earlier this year, an average of 12 percent of all customer support calls to its help desk were for spyware-related trouble. Now, an average of 20 percent of calls to its help desk concern spyware. In addition, spyware calls take two to three times longer to solve, according to David Moll, CEO of security software manufacturer Webroot.”

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  1. This is a real problem that needs to be worked on.

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