AT&T- I am On Hold
I am hold with AT&T where their agents are currently helping other customers, or so their bleeping voicemail says. Not only that, I have called them at a time in which they are experiencing an unusually large call volume.
The funny thing about this is that no matter what time I call I receive that message. So I wonder to myself, are they really that popular? Is this just the standard excuse they use so that they do not have to account for their inordinately long waiting times or is it something else.
I rather suspect that this is like the Supermarket:
” To begin I want to know why they bother to set up 27 checkout stands as no matter what time/day or how busy they are I can guarantee that only five of them will be manned by a live cashier. That leaves 22 empty stands and several lines.”
I really do wonder if there isn’t just one person handling 7,876 customers at a time. It sure feels like it. Add this to my list of special talents.
Ok, I have been on hold for almost 16 minutes. I think that I am going to send them a bill for the time I have been forced to waste while Ethel the sole operator for the city of Los Angeles talks to Aunt Bea in Mayberry about her favorite pumpkin pie recipe.
Excuse me, I have to go now. I am going to ask my neighbor to hit me in the head with a lead pipe. It is much less painful.