- The inability to change a rate plan without being subjected to a contract extension. There is something unfair and rotten about this. It is a bit like taking money from a loan shark. You can pay him back but you are forever tainted.
- Reception, Reception, Reception. I still drop calls in far too many places.
- Customer Disservice- Sorry, too many uninformed CSRs and too many minutes spent on hold and or navigating your voice jail system.
And this is just a partial list.
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