This morning I was more than a little disturbed to read the following headline in The Los Angeles Times:
Having just returned from my most recent business trip in which I and several hundred others were stuffed inside a plane and asked to pay for stale food I was less than pleased to read the following:
The nation’s airlines were late more often this summer, lost more baggage and bumped more passengers off flights than in any summer this decade. They also made more money.
Despite the worst summer ever for air travelers, major airlines posted huge profits as they packed more passengers into fewer and smaller planes.
We pay more and receive less. There is something wrong, very, very wrong with this picture.